Pictures. Dear guests, stop taking pictures of the hotels stuff. We are not zoo animals or exhibits for you to take photos to show to your family back home. Today I was in the guest relation department talking with some in house guests. My country is very famous for its ancient history so this is a topic that we discuss with guests all the time.Wish I could say this only happened once but it must have been 10-20 times a week at a busy airport location. Guest walks in with no booking and asks for a room after midnight.by JennFoogle. I wasn’t even here bro? I wasn’t even in the country! Thank god we have better managers now because the old ones were the worst managers ever! Because of covid housekeeping lost a lot of employees due to fear of getting sick so front desk agents would help out with laundry. Well..help out eventually turned into do their job.Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...OnQ has a system where it will look at your no shows and availability and will set up a system to be overbooked so you can get that clean fill status. You can override the number they overbook you by but its a "feature". Check the alternate room type settings in the echeckin dashboard.Ever had anyone brazenly steal during checkout? I was in a middle class chain Vegas hotel a few years ago. I packed up my stuff, picked up a towel to drop in the bathroom, and wheeled my suitcase to the front desk to check out in person. We exchanged pleasantries and off I went to the car.2nd story I'll try and condense. 2 20-something idiots come back (contractors) late, ring bell for kicks to fuck with me. I confront them and tell them don't do that. One guy gets a bell ring tone on his phone, and starts poking it out their room door (which is by the office) to continue to try and fuck with me.Clearly we just take credit cards to hold a room for the fun of it. Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again.The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.If you see an online price, book online. SERIOUSLY. : r/TalesFromTheFrontDesk. by Shyam09. If you see an online price, book online. SERIOUSLY. Some random lady (RL) calls. RL: "Hi! I'd like to know the price of one room for tonight." Me: "I have a non-smoking King size for $95 plus tax."Entitled Hockey Parents, Bad Parking, and nearly instant karma. This happened over 20 years ago now, sometime in the winter of 2001/2002 when I was working at the front desk of a large hotel. The hotel was a block from a large events center, which made it popular for anyone going to an event at the center.A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with. Honestly people asking for directions to random places or restaurant recommendations is probably my biggest pet peeve. The hotel I work at is in a pricey area, safe to say I do not make enough to live anywhere close to local or casually have a favourite restaurant.. Unless it's a big popular tourist trap, me giving directions consists of plugging the address into google maps which they could ...I alternate between 3 different pairs. I have two pairs of shoes from the Cam Newton collection (retail $140, but you can almost always find sales on them at Belk and such, I got mine on black friday for $13 a pop) and they are actually really well made shoes, with a insole that feels like its memory phone which is great.r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say … Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcutsHotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...Hereis the compilation of some of my favorite stories from the subreddit r/TalesFromTheFrontDesk, a place where hotel employees go to share their wild and …While I'm talking to her my maintenance man comes up and I tell him hey he seemed upset if I need you will call for you. About ten minutes later Timmy comes back in. Timmy: Are you sure I can't check in. This is when I get annoyed because for one you're questioning me the worker who obviously knows our policies.111K views, 5.5K likes, 55 comments, 63 shares, Facebook Reels from Jessica Vanel: Storytime from r/TalesFromTheFrontDesk! Who wants to see this as a …mays85 GM • 9 yr. ago. k. [deleted] • 9 yr. ago. Yes, incidentals are mandatory. When they yell no one else does that they either don't travel much or stay in motels. Pretty much every hotel I've ever worked or stayed at puts a hold for incidentals and it's not optional.I am a museum volunteer. People do come in with genuine donations, but fortunately, we have an off-site archive to send them to. One day when I came in the desk person told me that the previous weekend, a guy had come in with what he insisted was a valuable historic artifact.Well, shortly after FOM calls on his day off to tell FDS that we are increasing their nightly rate by $128, nearly double their negotiated rate. The guest happened to be in the lobby and waived FDS over after the call to show her the lovely messages FOM was sending the guest. WELLLLLL apparently FOM borrowed $200 from the guest previously, and ... It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while. Im NEW!!! First post about my new property. I now work for a botique luxury beachfront hotel and I could not be happier with my new position. Managers who are present and willing to help, each department is staffed and have their respective duties, and people enjoy working for the company. Anyways, we are in our slow period and are about to hit ...I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free.The answer to the question is always "yes" and if they weren't on the list, they get added. (If it's a case of mistaken identity they can plead their case with management.) People don't ask this question unless they are on the list for so many hotels they can't keep track... AllenHana426 • 20 days ago.This is a bit of a rant. Just me venting about on going issues that haven't been resolved despite managements empty and continuous promises to switch out our computers for new ones.it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos …The good news is that incidents like this are rare. The bad news is that they do occur. I've worked at my current property for 11+ years, and we've only had one issue, a wallet that had been turned in to lost and found by a gust had not been claimed in a few days, and also had not gone through the proper process, anyway one of the Night Auditors decided to take …i just got promoted and now im getting berated for it. hi! I (21F) am now a FOS (yay!) at a large hotel in a tourist area in New york state. I have been in hospitality for three years now and three hotels in that time this being my third and i started here three months ago as a night auditor. i dont want to make it seem like im bragging but im ...Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others.r/TalesFromTheFrontDesk • No, you can't leave your dog alone in your room. No, trying to guilt trip us and then threatening to take your business elsewhere will not change our minds.And he hangs up. If I could tell them I don't care if you're the president of the freaking United States. I am not making an exception for you that could cost me my job. YOUR STATUS ISN'T WORTH MY JOB AND YOU'RE A MISERABLE COW FOR THINKING WE SHOULD BREAK LAWS FOR YOU. 341. Stories from a Long term Hotel Guest. Few years ago, I lived in a hotel for work purposes, for three and a half months. I was polite to all the workers, and left a raving review that called out people for their amazing service. A lot of these stories on this sub resonate with me, because I saw a lot of the fuckery you guys unfortunately deal ...PhantomPhanatic9 • 3 yr. ago. Stayover service for stays shorter than a week is one of the most snobby things, and it shows in a lot of guests. Yes, sometimes housekeeping might miss something and you need to remedy it, but no one really needs their room cleaned and beds made after one night in the room. 8.Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...This is a standard at a lot of hotels. You check in fake reservations than a few days later you adjust off the revenue. The reason for this is the typical large difference between the standard reimbursement for the rooms guest redeem for free and the amount a hotel gets when they hit an occupancy threshold. I've been a member since 1973. I work front desk at a campground that is part of a group we'll call Ten Hundred Pathways. We are currently very hard to make a reservation at, unless you call the front desk directly. I'm almost always able to get guests in. This summer we have one guest, hereafter to be referred to as Lemon-Faced Lady (LFL for ...Unfortunately for them, the bank had all but told me they’d really not likely be able to get to the bottom of that one as their investigation would require getting security footage of the time stamp of transaction but they couldn’t decipher the info regarding where it originated, and they’d already assumed it was the airline ticket fraud thing so figured they already …pakrat1967 • 7 mo. ago. You should checkout the r/doordash sub. You soon learn why the driver did what they did. Also the driver doesn't enter the address into the navigation. It automatically gets pulled from the order. That doesn't mean it guarantees the order gets delivered to the correct address though. 52.Good morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ...She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.I thought about it. What was at the forefront of my mind was pretty much what all the other guests would have to go through. Imagine checking into a nice hotel.. immaculately clean, professional, safe… and then you go up to your floor and there's a giant trail of puke that goes right past your room. Oof.An ex-staff who came by found a lost item in the lounge and passed it to Weirdo. Weirdo curtly said "Yea yea, just leave it on the table". Ex-staff was put off and asked if he knew how to process a lost and found. Weirdo brushed him off rudely saying "Yea yea I will ask my manager to teach me. Just leave it". I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD.Entitled shiny alcoholics. I had a guy check in and make a beeline for the pantry. He bought himself 3 beers. Ok. 5 minutes later he was back and bought another. Alrighty then. No trouble. I can't sell alcohol after midnight. The guy comes back after midnight, this time with a friend, and they start grabbing beers out of the pantry.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?This is a tough situation for everyone involved. If staff wants to provide free rooms for guests (homeless or not) they clearly can provide their own card to cover the costs. What they don't get to do is push the costs on the business without the consent of the business. It's a lot easier to say no when you're giving away your own money instead ...1. Imagine him getting pulled over by a woman cop. "Excuse me Miss. But I don't want to be pulled over by a woman. You wouldn't understand how to write me a ticket, so don't worry your pretty little head and call a male officer to write my ticket.". Reply.Wife gets caught cheating. This incident is from when I used to work at a motel in Alabama about 10 years ago. So please pardon my recollection. Some woman who had a reservation came to check-in and at the time of check-in, she made some small talk with me and said that she was waiting for her aunt. I saw her a few hours later standing near the ...At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed."There are three certainties in life. 1.) Life. 2.) Death. And 3.) People who book through a third party without properly reading what they are booking.mays85 GM • 9 yr. ago. k. [deleted] • 9 yr. ago. Yes, incidentals are mandatory. When they yell no one else does that they either don't travel much or stay in motels. Pretty much every hotel I've ever worked or stayed at puts a hold for incidentals and it's not optional.When guests ask me the same question a hundred different times in slightly different ways I always assume it's one of two things. After investigating and finding out that the room is fine and the guest was lying, I would be putting them on the DNR list. It might be worth suggesting to management that they implement a policy where, if a guest makes claims in an effort to get a refund and those claims turn out to be false, the guest should be charged for 1 night room and tax.TalesFromTheFrontDesk. stories from the front desk of hotels/hostels/and others in the hospitality industry r/ TalesFromTheFrontDesk. Join. Posts Wiki. This wiki post is to serve as a helpful area for travelers who are unfamiliar with the policies of hotels worldwide. This wiki isn't to demean you or offend, but is a guideline for future stays ...He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.Call the police anyway, get this person on someone’s radar to get him some help. Sometimes help is painful. We’re not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what …Call the police anyway, get this person on someone’s radar to get him some help. Sometimes help is painful. We’re not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what …Thoughts after 6 years at the Front Desk. Hello fellow colleagues of the Front Desk. This is probably going to be a long post, so TLDR at the bottom. I landed assbackwards into the Front Desk some 6 years ago I believe. Initially, I got my masters degree in some super sexy unpronounceable sciency thingy with ZERO job application and opportunities.How I quit my last hotel job. The last hotel I worked at was an absolute train wreck. If you don't believe me, I highly suggest you check my post history for the one called tonight We ruined someone's wedding. It is just one of many amazingly stupid and messed up things my hotel did. So, for context, my manager refused to hire new staff and ...Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free.craash420 • 2 yr. ago. Everything seemed legit until he asked for my card. Oh, my sweet child of summer. Let's count the red flags. #1 The owner is calling after hours. #2 The owner is calling at all instead of leaving it for management. #3 The owner asks for a pic of the fire extinguisher.For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.Corporate backed you up and the hotel owner. The shiny's main customer is the franchise owner and that's why the staff get treated like crap often because the franchise owners are usually very cheap.I have a story for you that goes back a couple of decades. This actually puts it back into the early 90's. I received a call from one of our rooms. I was working for R hode I sland by Parriott. The female guest was screaming at me. She said that I purposely am trying to ruin her vacation.You'll get no sympathy from me, Part 2. Part 1 Here. Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her ...This is intended to turn off the electricity to the shower for maintenance, or if it breaks. There is no need to use it normally, you can just turn off the shower at the shower and that will turn the heater off. However, lots of people don't seem to understand that, and turn it off unnecessarily.Similar to https://www.reddit.com/r/TalesFromTheFrontDesk/ or https://www.reddit.com/r/assholetax/ but where workers complain about their employers, ...I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to ...For some reason the kid always loses keys too, like we have to make him one every day. So I had enough, he ran up to the desk and asked for a room key. I've been dealing with you a week now, I know what room you're in, but he proceeds to talk to me like he's never seen me before in his life.stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can …Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ...She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ...the statute of limitations has ran out, i can finally tell you the full story of Hobo MountainShe came, clearly sort of crazy, but had enough money to pay for a whole week, had her ID, and it wasn't a blacklisted address. She's short, old, buzzed hair, crazy eyes, came in barefoot. But despite the clearly crazy, manager had no procedural reason to refuse her, so he checked her in and said we'd keep an eye on it.Talesfromthefrontdesk
Family reunions could have easily been one of the 12 Labours of Hercules, ranking just below cleaning the Augean Stables and capturing Cerberus, the three headed dog. Remember, you have the power of the Removal from Hotel Facilities card. Play it if necessary. And in the ongoing battle of "Bane" vs "Bain": it should be Bane.Call the police anyway, get this person on someone's radar to get him some help. Sometimes help is painful. We're not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what you think, it's a LONG dive.I have had to explain to friends and family that getting paperwork saying their pet is an ESA doesn't give you carte blanche to bring them any where. Especially when that pet isn't properly trained. When I worked retail some kids brought in a snake around one of their necks and when I told them they had to leave one of the girls gave me an attitude and tried to telling me it was an ESA - I ...About 2 years ago, maybe a smidge longer, I could pop over the state line from where I live (our gas prices are much higher, state line is a couple miles away), and I could fill my small car, and add an extra 4 gallons (there was a trick) for less than $20 on E.Give the guest a list of cab company phone numbers and let them call one. 104. SergeantKoopa • 1 yr. ago. Years and years ago at the hotel I was at we did once book cabs for guests. One day it came down from on high that we were no longer to do this and instead provide numbers for the guests themselves to call.Airline said they would try to rush them to our hotel. Told the front desk what happened and asked them to call us whenever the luggage showed since my mom was distraught. We get the call at 2:30 am and they offered to bring the bag to our room. When they brought the bag up, they offered their condolences.Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.In 2020 our prices were $60 a night for a standard and $80 for a suite. I was told by the morning shift lady who has been here decades that those were pretty standard prices for years. Now they're $100 for a standard NQQ/NK and $120+ for a suite depending on the night. This weekend standards were starting at $170 and people were pissed.At my hotel nobody can be given access to a room in someone else's name. Most hotels will have a similar policy and require a credit card and photo ID matching the name on the reservation in order to check in. An easy solution would be to call ahead and add their name to the reservation. Rothriel • 8 yr. ago.If you book a 100% prepaid non refundable reservation then you get what you paid for. However, if you book a reservation that holds a certain xcl policy say 3 days or 7 days, etc that is different. Yes the hotel will have a regular xcl policy but there are always certain circumstances like 95% of the country is having flt issues or a snow storm ... 227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…This last tale is mostly just an annoying coworker that either intentionally or unintentionally makes my job harder. This coworker is the last of the previous batch that was hired under old management that was using the hotel as a front to sell drugs and get money from pimps, (long story) and her work ethic hasn't changed under new management.Finally got a call from the legend Mr. Patel. I started working front desk a few weeks ago and just finished training so it was my first day working alone at the desk. This afternoon I got a call from a guy claiming to be our owner which I knew right away it wasn't. He was very aggressive, asking for my name and could I write down a tracking ...At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed."National Park FD worker tales. I’ve been working with the concessionaires inside of The National Parks at the front desk since 2017 and you can just imagine some of the people I encounter working front desk… 😤 here are some of my favorites. Yellowstone National Park: -once had a guest go on a hike and his room was cleaned while he was gone.Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous. Monday night, cops drop a guy off. No problem, he seems coherent enough to book a room. Problem. He's actually not, and has no money, and the cops just told me, 2 hrs later, he is od'ed in the lobby bathroom.Worked front desk for years. A frequent executive stayed once a month. He was good looking, quiet. Has a wife and they adopted two kids. Months into him staying, a very obvious lady of the night walked in asking how to get to his room. Cheating, hooking, etc. are as common at a hotel like rain in Seattle.Hello to all my fellow front desk people! I am finally telling my own crazy story here after a couple months of night audit. I work audit for a 150 room property and we happened to be completely sold out for (mostly) a Morgan Wallen concert in town. It was probably the busiest shift I have had so far. I didn't really get a break from people either buying things from our market, requesting ...My very own tale! I'm not sure how I ended up in this subreddit, because I neither work in the hospitality industry nor do I travel much. The stories always interest me though, so I've stuck around. But I finally got a story of my own! Last week, I was traveling for a work conference. I was in an awful mood - I may be in marketing, but five ...I've been a member since 1973. I work front desk at a campground that is part of a group we'll call Ten Hundred Pathways. We are currently very hard to make a reservation at, unless you call the front desk directly. I'm almost always able to get guests in. This summer we have one guest, hereafter to be referred to as Lemon-Faced Lady (LFL for ...Monday night, cops drop a guy off. No problem, he seems coherent enough to book a room. Problem. He's actually not, and has no money, and the cops just told me, 2 hrs later, he is od'ed in the lobby bathroom.r/TalesFromTheFrontDesk • No, you can't leave your dog alone in your room. No, trying to guilt trip us and then threatening to take your business elsewhere will not change our minds.I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.Family uses Employee Rate. (Sorry for the shotty grammer and typing. Im doing this on my phone during my night audit shift.) So as most of you FDA's know, certain Brands now allow parents and siblings to use the Employee rates, where as parents/siblings paid a little more back in the day now your parents get the same rate as you.If you see an online price, book online. SERIOUSLY. : r/TalesFromTheFrontDesk. by Shyam09. If you see an online price, book online. SERIOUSLY. Some random lady (RL) calls. RL: "Hi! I'd like to know the price of one room for tonight." Me: "I have a non-smoking King size for $95 plus tax."I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later. Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ...At our hotel the alarm system was connected directly to the nearest fire station. Our switchboard operator would also call them to advise if we were in pre-alarm and would call 911 if we went into full alarm.Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...Now there's me - your friendly neighborhood night auditor, working his usual overnight shift in a small 60 room hotel in the south edge of the international airport. Now let's bring in Kevin the Terrible and his wife Karen the Crabby. They've had a terrible day.One patrols the hotel, the other sits at the back door, which is serving as our main entrance while construction is underway. But this is a first for me. Dialogue edited for clarity. Dramatis personae in order of appearance: Me, your narrator. BLS: guy in blue suit impersonating a bodyguard.The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.National Park FD worker tales. I’ve been working with the concessionaires inside of The National Parks at the front desk since 2017 and you can just imagine some of the people I encounter working front desk… 😤 here are some of my favorites. Yellowstone National Park: -once had a guest go on a hike and his room was cleaned while he was gone.Status: 4.39 – collecting the bait. Jun 10, 2023. Ascent is a novel that unapologetically revels in itself and enjoys being in its own world without pretense. Completely devoid of cynicism, its infectious joy is one that a reader can really get …Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to ...r/TalesFromTheFrontDesk • No, you can't leave your dog alone in your room. No, trying to guilt trip us and then threatening to take your business elsewhere will not change our minds.I seriously hate this industry. Where do I even begin. I work full time at the front desk at a certain M brand hotel out of convenience. I live a block away from the hotel I work at, so I save a lot of gas money avoiding having a job I have to drive to, plus I can leave 5 minutes before my shift and clock in still with time to spare.If I could tell them I don't care if you're the president of the freaking United States. I am not making an exception for you that could cost me my job. YOUR STATUS ISN'T WORTH MY JOB AND YOU'RE A MISERABLE COW FOR THINKING WE SHOULD BREAK LAWS FOR YOU. God I understand that.For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with.In this episode of reddit top posts & best stories from r/TalesFromTheFrontDesk: 00:00 : intro00:32 : story104:38 : story213:05 : story3If Your …Thoughts after 6 years at the Front Desk. Hello fellow colleagues of the Front Desk. This is probably going to be a long post, so TLDR at the bottom. I landed assbackwards into the Front Desk some 6 years ago I believe. Initially, I got my masters degree in some super sexy unpronounceable sciency thingy with ZERO job application and opportunities.This is a tough situation for everyone involved. If staff wants to provide free rooms for guests (homeless or not) they clearly can provide their own card to cover the costs. What they don't get to do is push the costs on the business without the consent of the business. It's a lot easier to say no when you're giving away your own money instead ...A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with. It’s a fun one! 😈 #skit #hotel #talesfromthefrontdesk. 1.3M. Follower story! 🪰 Sometimes you just have to roll with it… #skit #hotel #talesfromthefrontdesk. 927.9K. Follower story! This story was too hilarious to not make into a video. 😂 …I work at a hotel within a big cluster of hotels. This weekend there's a basketball tournament in town. Hooray!!! It has been smooth at my hotel.If you book a 100% prepaid non refundable reservation then you get what you paid for. However, if you book a reservation that holds a certain xcl policy say 3 days or 7 days, etc that is different. Yes the hotel will have a regular xcl policy but there are always certain circumstances like 95% of the country is having flt issues or a snow storm ...Good morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ...Tales from the hotel front desk... A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered …A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He’s together with a much younger lady who’s twirling a sapphire bracelet on her hand.stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can …I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free.Nah. We adjust for age, education, trauma, and personal circumstances. You're talking to a PERSON, not one sized fits all. I will point out that someone saying "3 guys hurt me", and then saying "5 guys hurt me" for the same incident is hard to get around, regardless Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...At an old property, housekeeping was taking heat for having vacant ready rooms turn out to be dirty. GM assumes housekeepers are being lazy. One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him.And he hangs up. If I could tell them I don't care if you're the president of the freaking United States. I am not making an exception for you that could cost me my job. YOUR STATUS ISN'T WORTH MY JOB AND YOU'RE A MISERABLE COW FOR THINKING WE SHOULD BREAK LAWS FOR YOU. 341.Corrupt/dumb receptionist? Ok so Have wanted to relate this old happening but had to wait til my Karma and time on reddit was enough to let me. Im 45 now medically disabled but at the time was working when this happend. I was 36 at the time. Hell the things I have seen in my time I could fill reddit with but most would be too mad to be believed ...Tale actually FROM the front desk. Long time no see y'all! We have a rogue FOM on our hands so prepare thyselves. When I first started here we had an FOM on his way out, I …I tried to make front desk fun but …. So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they ...She came, clearly sort of crazy, but had enough money to pay for a whole week, had her ID, and it wasn't a blacklisted address. She's short, old, buzzed hair, crazy eyes, came in barefoot. But despite the clearly crazy, manager had no procedural reason to refuse her, so he checked her in and said we'd keep an eye on it.Im NEW!!! First post about my new property. I now work for a botique luxury beachfront hotel and I could not be happier with my new position. Managers who are present and willing to help, each department is staffed and have their respective duties, and people enjoy working for the company. Anyways, we are in our slow period and are about to hit ...The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room.I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free.No. Unfortunately they don't. They feel entitled. Nothing is their fault. And then there are the people who make a profession out of "comp-plaining"... eating an entire meal, and then claiming there was something wrong with it and demanding they get it comped; staying several nights in a perfectly fine room and then inventing reasons why they should get a refund...🤦♀️She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •I am the front desk manager at a privately owned motel. I just had a woman call saying she couldn't get out of her room. She calls 10 times in 10 minutes freaking out. For the Loki fans, he got salmon sushi tonight, and has been purring like a tiny black furry train. A few weeks ago I had mentioned that my property had a wild watermelon vine growing in one of the flower beds. Well, what I didn't know was that there were two melons on the vine and we did in fact have one of them stolen at the time that I did .... Ashley brasch leaks